Inside Sales Representative – Supply Chain Alliance

About the role

The Inside Sales Representative will drive new business and nurture existing client relationships for our Supply Chain Alliance. Working from our Westlands office in Nairobi, you will act as the bridge between customers, internal teams and commercial partners to deliver logistics solutions and grow revenue.

Key responsibilities

• Prospect new customers through cold calls, email campaigns and CRM data, and qualify leads to build a robust sales pipeline.
• Engage prospects and current clients to understand their logistics needs and propose appropriate supply‑chain services.
• Prepare and present customised commercial proposals, coordinate quotations, pricing approvals and contract documentation.
• Complete all customer due‑diligence (KYC) requirements before onboarding.
• Maintain accurate records of interactions, opportunities and follow‑up actions in the CRM system.
• Produce regular sales activity and pipeline reports for management.
• Collaborate with Business Development, Marketing, Operations, Customer Service and Finance to ensure seamless service delivery.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Logistics, Supply Chain Management or a related field.
• 3–5 years of experience in inside sales, business development or account management within the logistics or supply‑chain sector.
• Proven track record in freight forwarding and contract logistics operations.
• Strong communication and relationship‑building abilities.

Required skills

• Proficiency with CRM systems for lead management and reporting.