Technical Support Engineer (Remote & On‑Site)
ZKTeco East Africa · Comté de Nairobi
Job description
About the role
We are looking for a Technical Support Engineer to assist customers in maximizing the value of our security and biometric solutions. The role involves both remote and on‑site support, ensuring issues are resolved efficiently.
Key responsibilities
- Provide remote and on‑site technical support to customers.
- Diagnose hardware, software, and network‑related problems.
- Train customers and partners on product usage.
- Log and track support tickets through to resolution.
Required profile
- 1–2 years of experience in technical support.
- Background in ELV, biometric, or security systems is a plus.
- IT or networking knowledge preferred.
- Strong troubleshooting and communication abilities.
Required skills
- Hardware troubleshooting
- Software troubleshooting
- Network troubleshooting
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Published 1 month ago
Expires 3 days from now
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ZKTeco East Africa
Comté de Nairobi
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