Account Manager – Commercial Partnerships

About the role

We are looking for an experienced Account Manager to lead commercial relationships with a portfolio of store partner brands in Nairobi. You will be responsible for growing revenue and ensuring partner success across Bolt’s delivery platform.

Key responsibilities

• Own the day‑to‑day commercial relationship with assigned store partners, acting as their primary contact within Bolt.
• Retain and expand the portfolio by monitoring account health, identifying new location, category and campaign opportunities, and converting them into incremental volume and revenue.
• Track performance against commercial targets, analyse volume, margin and monetisation levers, and turn data insights into actionable plans.
• Prepare and lead regular business reviews, delivering structured insights and practical recommendations.
• Manage and execute consumer‑facing campaigns with partners, ensuring smooth delivery and continuous performance improvement.
• Ensure partners meet operational KPIs such as availability, catalogue quality, fulfilment and customer experience, coordinating with Merchant Operations to resolve issues.
• Respond promptly to partner queries and collaborate with cross‑functional teams (Campaigns, Tech Support, etc.) to remove blockers and support launches.

Required profile

• 3+ years of experience in account management, consulting, business development or similar commercial roles, preferably in grocery, retail, FMCG, e‑commerce, marketplaces or delivery.
• Proven track record of meeting revenue targets and key commercial metrics.
• Strong analytical ability to interpret data, generate insights and support decision‑making.
• Commercial mindset with the ability to identify opportunities and influence partner outcomes.
• Highly organised, able to prioritise and manage time across multiple accounts.
• Proactive, ownership‑driven and comfortable working autonomously.
• Excellent written and verbal communication skills in English and Kiswahili.

Required skills