Admin Assistant & Receptionist – 5‑Star Hotel/Hospital (Preferred Experience)

About the role

The position supports the front‑office operations of a premium hospitality or private‑wing hospital environment. You will be the first point of contact for clients, handling reception duties, billing, and procurement while maintaining a high‑standard service experience.

Key responsibilities

• Welcome and register walk‑in and booked clients, keeping the reception area immaculate.
• Manage bookings via phone, WhatsApp and email, confirming, reminding and rescheduling appointments.
• Coordinate corporate health‑check groups, guide clients through screening, and minimise waiting times.
• Log client feedback and complaints, following up until resolution.
• Issue invoices and process payments (cash, M‑Pesa, card); prepare insurance pre‑authorisations and claim documents.
• Close and reconcile daily collections and submit revenue reports to finance.
• Raise requisitions for consumables and office supplies, place orders with approved vendors, and verify deliveries against invoices.

Required profile

• Minimum 5 years in a premium client‑facing role (hotel front office, airline ground services, private hospital or VIP clinic front desk, retail pharmacy or chain store supervision).
• Polished spoken and written English; fluent Kiswahili (Mandarin a strong advantage).
• Strong numerical aptitude, comfortable with Excel and reconciliation tasks.
• Diploma or degree in Front Office Operations, Hospitality, Business Administration, Purchasing & Supplies or related field.
• Professional appearance, calm under pressure and able to multitask without errors.
• High personal integrity with documented controls experience; clean record on cash and stock handling.

Required skills

• Excel