After-Sales Project Manager

About the role

Krones, a supplier of technology for beverages, food and essentials, has a regional subsidiary for East Africa based in Nairobi with about 140 employees. The After-Sales Project Manager supports customers in running their operations efficiently and helping them get value from their machines by monitoring utilization, line efficiencies and output. The role liaises with customers to establish their spare parts, service, operating supplies and training needs and ensures these are met in a timely and satisfactory way.

Key responsibilities

• Manage key account customers and promote after-sales solutions, following up until completion.
• Support after-sales coordinators in creating opportunities and maintaining the CRM system.
• Follow up on quotations and clarify technical and commercial details with customers.
• Plan interventions jointly with customers, mobilize internal resources and ensure timely delivery.
• Manage receivables with the sales team and provide monthly and quarterly forecasts of order intake and turnover.
• Handle after-sales projects such as audits and overhauls, and assist in coordinating internal and external communication for special projects.
• Travel to client sites for product presentations and technical advice, attend meetings, initiate orders and keep clients informed of order status and deadlines.
• Organize, plan and validate technical activities with the client, manage reclamations for new machines and coordinate communication between Krones EA, Krones AG and the client.
• Manage maintenance contracts, monitor projects against targets, budgets and timelines, and document and verify work.

Required profile

• Higher National Diploma or university degree in Engineering or Project Management.
• Minimum 5 years' experience in a similar role, preferably in a related industry.
• Exposure to complex projects and knowledge of project management principles and techniques.
• Knowledge of Krones technology and its equipment range.
• Experience creating and managing project plans, monitoring timelines and resources, and solving problems.

Required skills

• Microsoft Office proficiency; experience with SAP.
• Project planning, scheduling, resource planning and progress monitoring.
• Problem identification and resolution, administration and reporting, financial processes.
• Analytical and strategic thinking, stakeholder management, strong time management and commercial acumen.