Airfreight Import Freight Forwarding Operator

About the role

Africa Global Logistics Kenya is hiring an International Freight Forwarding Operator (IFF Operator) for airfreight imports, based in Westlands, Nairobi. The post reports to the IFF Operation Supervisor and covers the day-to-day handling of client files and orders.

Key responsibilities

• Handle the day-to-day operational relationship with clients.
• Receive orders from clients and ask for missing documents or further instructions when needed.
• Keep clients informed about the progress of their files.
• Manage file processing and update the client and the IFF Operation Supervisor on progress, including updating the monitoring software with the status of each file.
• Archive files regularly, both physically and electronically, and ensure all required attachments and copies are kept on file.
• Alert management and inform clients of potential or actual operational issues, escalating issues beyond your control to the IFF Operation Supervisor.

Required profile

• Diploma in Clearing and Forwarding.
• 3 years of experience in clearing and forwarding in East Africa.
• A practicing certificate is an added advantage.