Bilingual Customer Service Representative (English & French)
Solvo Global · Comté de Nairobi
Job description
About the role
Are you fluent in English and French and passionate about helping people? We are looking for enthusiastic individuals to join our team as Customer Service Representatives. No previous experience is required, just a positive attitude and a willingness to learn.
Key responsibilities
- Assist customers through phone, email, and text channels.
- Resolve inquiries efficiently while delivering an exceptional customer experience.
- Use CRM tools to document customer interactions.
- Maintain accurate customer information in internal systems.
- Collaborate with team members to achieve service excellence.
Required profile
- Advanced/Fluent English and French language skills (mandatory).
- Excellent verbal and written communication skills.
- Strong problem‑solving and critical‑thinking abilities.
- Ability to multitask and navigate multiple systems simultaneously.
- Positive attitude and customer‑focused mindset.
- Professionalism, reliability, and eagerness to grow.
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Published 1 week ago
Expires 1 month from now
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Solvo Global
Comté de Nairobi
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