This job is no longer available
This job expired on 03/09/2026. It no longer accepts applications.
BPO Supervisor – Nairobi
Solvo Global · Comté de Nairobi
Job description
About the role
We are seeking a BPO Supervisor to lead a team of customer service agents in Nairobi. The role focuses on delivering high‑quality support, meeting performance targets and maintaining strong client relationships.
Key responsibilities
- Lead, motivate and mentor a team of agents, set KPIs and conduct performance evaluations.
- Provide onboarding, continuous coaching and training to ensure service excellence.
- Monitor and optimise workflow, staffing and productivity to meet SLA metrics such as AHT, CSAT and FCR.
- Conduct quality audits, analyse performance data and implement improvement actions.
- Serve as the primary point of contact for client communications and escalations.
- Ensure compliance with data protection policies and maintain confidentiality of sensitive information.
Required profile
- Bachelor’s degree in Business Administration, Communications or a related field (preferred).
- 1–2 years of experience in a supervisory or team‑lead role within a BPO or call‑center environment.
- Relevant certifications in leadership, quality assurance or process improvement are a plus.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Kenya.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Solvo Global
Comté de Nairobi
Related job offers
-
Tire Support Specialist – Customer Service Agent
Solvo Global Careers Comté de Nairobi -
Customer Support Agent
betPawa Comté de Nairobi -
Call Center Sales Representative – Nairobi
Solvo Global Careers Comté de Nairobi -
Customer Care Executive (Entry Level)
iSON Xperiences Nairobi -
Distressed Passenger Agent
Corpay Lodging