Branch Executive - Mombasa

About the role

Career Directions Limited (CDL) is hiring a Branch Executive in Mombasa, reporting to the Business Development Manager within the Business Development department. The role oversees the branch office, its operations and staff, and ensures that branch performance targets are met.

Key responsibilities

• Raise the company's profile and position it strategically in the region
• Develop effective sales and marketing strategies and plans
• Gather market intelligence for the region and advise the Head of Marketing
• Build a client management plan, including a client portfolio and retention initiatives
• Take part in product development with the marketing team
• Prepare branch statistics and sales reports, and analyse branch data
• Manage the branch budget and minimise costs
• Supervise and evaluate direct reports, including Customer Service Representatives
• Adhere to the Service Charter and carry out other assigned duties

Required profile

• Degree in a business-related course from a recognised university; a diploma in insurance or a related insurance course is desirable
• At least 5 years' relevant experience in the insurance sector, 2 of which in branch management
• Demonstrable experience in selling and marketing insurance products
• Reliable, problem solver and leader

Required skills

• Excellent knowledge of the insurance industry
• Sound commercial awareness and strategic thinking
• Strong interpersonal and good communication skills