Branch Manager – Financial Services

About the role

The Branch Manager will oversee all branch operations, drive business growth and meet revenue targets while ensuring compliance with policies and regulations. The role includes developing business opportunities, managing member relationships, supervising staff, and preparing performance reports.

Key responsibilities

• Lead business development by identifying market opportunities, building pipelines, and negotiating new branch locations.
• Manage day‑to‑day branch functions including service delivery, cash operations, human resources, marketing, member engagement and security.
• Develop and execute branch business plans, monitor funds, and achieve annual growth and profit targets.
• Coach, mentor and train branch staff, fostering a culture of integrity, performance and continuous improvement.
• Report performance metrics to functional heads, submit daily/weekly reports and ensure regulatory compliance.

Required profile

• Minimum 5 years’ experience in branch management within financial services or the investment sector.
• Strong customer relationship management and proven ability to drive fundraising and investment decisions.
• Business‑related degree from a recognized university; KCSE grade C+ or above.
• Diploma in Banking or Co‑operative Management is an advantage.
• Demonstrated general management, financial or entrepreneurial acumen.
• Proficiency with digital working tools.