Insurance Officer – Client Acquisition & Claims Management

About the role

Responsible for acquiring and retaining insurance clients, developing strategic partnerships, promoting insurance products, providing insurance advice, selling policies, monitoring claims for timely settlement, coordinating insurance services, and preparing required reports.

Key responsibilities

• Acquire, retain and create strategic partnerships to grow client base and revenue.
• Approach potential clients via mail, phone and group presentations, delivering sound insurance advisory services and selling policies.
• Monitor claim handling procedures to ensure timely settlement.
• Coordinate and administer insurance services within the agency.

Required profile

• Diploma in a business‑related course (KCSE C+ required; C.O.P. holder is an advantage).
• Minimum age 25 years.
• Knowledge of insurance products and services.
• Extensive knowledge of marketing issues with high ethical standards.
• Good management ability with capacity to grow, support and develop the subsidiary.
• Excellent organisation, analytical, negotiation and time‑management skills.
• Ability to meet reporting expectations of the board, investors and statutory bodies.