Branch Manager - Kiambu

About the role

CIC Insurance Group, a cooperative-based insurer and financial services group operating in Kenya, Uganda, South Sudan and Malawi, is hiring a Branch Manager for Kiambu. Reporting to the Regional Manager – Metropolitan, the role holder drives revenue growth in the targeted business, strengthens the group's presence in the region and delivers stakeholder value through efficient resource use and a customer-centric approach.

Key responsibilities

• Manage relationships with brokers, banks and independent agents and clients to deliver premium targets across all subsidiaries
• Lead and support the sales and marketing team, implementing corporate strategy through training and motivation
• Represent the company in forums such as cooperative society AGMs, leaders' meetings and seminars during business promotions
• Manage the pipeline, process quotations and transmit them to intermediaries and clients within agreed turnaround times
• Enforce credit control compliance and debt management standards
• Set up and run SLAs with intermediaries, resolve customer complaints and uphold inter-departmental service levels
• Follow up renewals to achieve retention ratios and champion cross-selling for corporate and retail business
• Support opening new markets and distribution channels, including local check-offs for ordinary life
• Facilitate staff resourcing, recruitment, appraisal, career development and succession planning with the People and Culture department
• Monitor the market, recruit and train a high-performing sales team, and ensure regulatory compliance
• Carry out performance appraisals, coaching and mentoring, and take part in department planning and budgeting

Required profile

• Bachelor's degree in a relevant field
• Relevant professional qualification
• At least six years of relevant experience, two at supervisory level
• Open to internal and external candidates

Required skills

• Customer focus and strong business acumen
• Leadership skills and effective collaboration and communication
• Stakeholder and conflict management
• Detail-oriented, able to work under tight deadlines

Applications are made online through the CIC careers site, stating the position, by close of business on 3 November 2026; only shortlisted candidates will be contacted.