Business Analyst Intern

About the role

ABNO is seeking a Business Analyst Intern in Nairobi to join its team. The internship offers hands-on training in analyzing business processes, gathering requirements and supporting the design and implementation of ERP and enterprise solutions. The intern works closely with cross-functional teams to document workflows, assist in client engagements and contribute to system optimization, building analytical, communication and problem-solving skills.

Key responsibilities

• Assist in requirements gathering and documentation for ERP and enterprise projects.
• Support process analysis and workflow mapping to identify gaps and opportunities.
• Collaborate with technical teams to translate business needs into functional specifications.
• Take part in client meetings and training sessions, gaining exposure to stakeholder engagement.
• Contribute to system testing and validation so solutions meet business requirements.
• Help develop skills in data analysis, reporting and business process improvement.
• Oversee implementation of new processes, systems or technologies, including coordinating user acceptance testing (UAT) and gathering feedback.
• Train and support users of new systems, including developing user manuals and running training sessions.
• Identify and assess risks, issues and benefits of existing and proposed solutions and share findings with stakeholders.
• Maintain relationships with partners and stakeholders across project lifecycles, and monitor the effectiveness of implemented solutions.

Required profile

• Bachelor's degree in Business, IT, Education Technology or a related field.
• 0 to 1 year of experience.
• Strong understanding of business principles such as business processes, budgeting, cost-benefit analysis and organizational strategy.
• Familiarity with IT systems, software development life cycles and Agile methodologies.

Required skills

• Data analysis tools: SQL, Excel, Tableau, Power BI and statistical software such as Python and R.
• Process modeling methods and tools such as UML, flowcharts and Visio.