Business Development Manager – UK BPO & Outsourcing

About the role

Treba is seeking a Business Development Manager to lead the acquisition of UK clients for its Kenya‑based managed teams and professional services. This full‑cycle, hands‑on role combines strategic account targeting, client engagement, solution design, and closing of new business.

Key responsibilities

• Define and execute Treba’s UK business‑development strategy, ideal customer profiles, and target‑account priorities.
• Manage, coach, and set performance expectations for the Outbound Lead Generation & Apollo Specialist.
• Prospect high‑value UK accounts through outreach, referrals, networks, partnerships, events, and community engagement.
• Lead discovery calls, qualify client needs, budgets, timelines, and buying processes.
• Collaborate with delivery teams to shape managed‑service and staffing solutions across CX, finance, legal support, AI data operations, and specialised technical services.
• Prepare and present proposals, pricing models, and business cases; handle objections, negotiations, and procurement discussions to close contracts.
• Coordinate handovers to delivery, maintain accurate CRM records, forecasts, and pipeline reporting.
• Build partnerships across the UK‑Kenya ecosystem and translate market feedback into refined positioning and offers.

Required profile

• 5+ years of B2B business development or sales experience, with at least 3 years in BPO, outsourcing, managed services, staffing, or offshore delivery.
• Proven track record selling to UK businesses and achieving revenue targets.
• Strong understanding of Kenya’s BPO environment and UK buyer expectations.
• Experience managing or coaching outbound sales professionals.
• Excellent communication, commercial judgement, and ability to work independently.

Required skills

• CRM proficiency