Business Support Assistant – GDS & Ticketing Specialist

About the role

The Business Support Assistant (GDS & Ticketing Specialist) provides end‑to‑end travel services for staff, ensuring accurate airline reservations, ticketing and compliance with UN travel regulations. Based in Nairobi, you will support a global team and deliver high‑quality client service under tight deadlines.

Key responsibilities

• Process airline reservations and issue tickets using global distribution systems (GDS) such as Amadeus, Sabre or Galileo.
• Validate travel itineraries against UN/common system travel rules and organizational policies.
• Coordinate with Travel Management Companies and external vendors to secure optimal travel solutions.
• Maintain accurate travel records, reports and documentation for audit purposes.
• Provide timely assistance to staff and partners, addressing travel‑related queries and issues.
• Collaborate with the global travel team to improve procedures and ensure consistency across locations.

Required profile

• Completion of secondary education; a university degree or diploma in Travel, Tourism, Business Administration or related field is desirable.
• Minimum four years of experience in airline reservations, ticketing or travel operations.
• Prior experience with Travel Management Companies or international organisations is an asset.
• Fluent written and spoken English; knowledge of additional UN languages is advantageous.
• Strong attention to detail, ability to work under pressure and independently while contributing to a global team.

Required skills

• Proficiency with airline reservation systems (e.g., Amadeus, Sabre, Galileo).
• Experience using Travel Management Systems.
• Competent use of Microsoft Office applications, especially Word and Excel.