Business System Support Analyst – VisionFund Kenya

About the role

We are looking for a proactive, analytical and customer‑focused Business System Support Analyst to join the ICT team in Nairobi. The role provides first‑line support for the Temenos Transact (T24) core banking system and related digital banking applications, while also driving AI adoption to improve operational efficiency.

Key responsibilities

• Provide first‑level support to users of Temenos Transact (T24) and related business applications, logging and resolving incidents within SLA.
• Monitor application availability, scheduled jobs and batch processes; support end‑of‑day and end‑of‑month processing.
• Participate in User Acceptance Testing (UAT), validate system fixes and support post‑deployment verification.
• Conduct data validation, reconciliation and generate operational reports using SQL queries.
• Identify and promote AI‑driven solutions for efficiency, fraud detection and data analysis.
• Maintain accurate incident records, documentation and knowledge‑base articles.

Required profile

• Proactive, analytical and customer‑focused attitude.
• Strong problem‑solving skills with ability to work under pressure.
• Good communication skills to support business users and ICT teams.

Required skills

• Experience with Temenos Transact (T24) core banking system.
• SQL query writing for data validation and reporting.
• Knowledge of AI tools and techniques for operational improvement.
• Familiarity with User Acceptance Testing (UAT) processes.
• System monitoring and batch job management.