Centre Manager – Nairobi Business Centre

About the role

A client based in Nairobi is looking for a highly organised Centre Manager to run the day-to-day operations of a business centre. The manager handles office rentals, ensures a great client experience and deals with local and international clients. The ideal person is articulate, proactive and able to manage both facilities and client relations professionally.

Key responsibilities

• Oversee the day-to-day operations of the centre so that clients and visitors have a seamless experience.
• Manage office rentals, handle inquiries and keep an up-to-date record of occupancy and availability.
• Build and maintain strong client relationships, responding quickly and professionally to inquiries, requests and feedback.
• Coordinate with the maintenance and cleaning teams to keep the facilities in good condition.
• Prepare monthly occupancy and operational reports on centre performance and areas for improvement.
• Manage the office budget, oversee operational expenses and coordinate vendor payments.
• Conduct tours of the facilities for prospective clients, showing available office spaces and amenities.

Required profile

• 3+ years of proven experience in facilities management, office administration or a similar role, preferably in a serviced office or shared workspace.
• Excellent verbal and written communication skills with local and international clients.
• Strong organisational and multitasking skills in a fast-paced environment.
• Customer-focused, proactive approach to solving client issues.
• Ability to work independently while managing a team, with a polished professional demeanour.

Required skills

• Proficiency in Microsoft Office Suite.
• Basic knowledge of office management software.

Applications are made through the recruitment agency's website; candidates who do not hear back within two weeks should apply again for future roles.