Clearing & Forwarding Manager

About the role

Africa Global Logistics is hiring a Clearing & Forwarding Manager in Nairobi, reporting to the head of international freight forwarding. The role leads all clearing and forwarding operations, covering import and export customs clearance, sea, air and road freight coordination, cargo monitoring, regulatory compliance, customer relationships, cost control and budgeting. It is a full-time, on-site management position.

Key responsibilities

• Oversee import and export customs clearance, including declarations, permits, licenses, duty payments and cargo release
• Coordinate sea freight, air freight, road transport and warehousing, and monitor cargo status to resolve delays and bottlenecks
• Ensure compliance with customs laws, revenue authority requirements, customer SOPs and service level agreements
• Maintain relationships with customs authorities, port authorities, government agencies and regulatory bodies, and lead customs audits
• Build relationships with customers and stakeholders, handle escalated issues and complaints, and work with commercial teams on customer retention
• Monitor departmental profitability, review and approve invoices, manage supplier costs, and support budgeting and forecasting
• Manage relationships with shipping lines, airlines, transport providers, port operators and customs brokers, and negotiate service improvements
• Lead, coach and develop the Clearing & Forwarding team

Required profile

• Business degree
• Diploma in Logistics and Distribution or equivalent