Clinical Care Coordinator (Remote)

About the role

A remote Clinical Care Coordinator is sought to support a U.S.-based healthcare practice. The role suits a qualified healthcare professional who has moved into healthcare administration, care coordination or virtual medical support. The coordinator acts as a link between patients, providers, insurers and other members of the care team, helping ensure timely and well-coordinated care.

Key responsibilities

• Communicate with patients about appointments, treatment plans, follow-ups, referrals and other care needs.
• Coordinate patient care between providers, specialists, facilities and pharmacies.
• Assist with patient intake and keep accurate patient information in the EHR/EMR.
• Document patient interactions, clinical information and provider instructions.
• Follow up on referrals, specialist appointments, outstanding records, lab results, imaging and other clinical documentation.
• Help with insurance verification, eligibility checks and prior authorizations.
• Run patient follow-up and care management calls, including Chronic Care Management (CCM) calls when required.
• Review patient information, escalate issues to the right clinical provider, and share provider notes and instructions with patients.
• Support prescription and refill requests and other clinical administrative workflows.
• Maintain accurate, confidential, HIPAA-compliant records and provide compassionate patient support.

Required profile

• Clinical background; nurses, doctors, physician assistants, medical assistants and other healthcare professionals are encouraged to apply.
• Previous care coordination, patient coordination, medical virtual assistance or clinical administration experience is strongly preferred; experience with U.S.-based practices is highly preferred.
• Bilingual English/Spanish candidates are highly preferred.
• Ability to work independently and manage multiple patient needs remotely.

Required skills

• Strong understanding of medical terminology and clinical workflows.
• Familiarity with EHR/EMR systems.
• Experience with insurance verification, prior authorizations, referrals or care management is an advantage.
• Excellent patient communication, organization, documentation and follow-up skills.
• Understanding of HIPAA and patient confidentiality requirements.