Club Supervisor

About the role

Career Directions Limited is recruiting, on behalf of its client, a Club Supervisor to run the day-to-day operations of a hospitality establishment in Siaya County, Kenya. The supervisor ensures excellent customer service, efficient operations and the profitability of the club.

Key responsibilities

• Oversee daily operations and ensure smooth service across all departments
• Manage and supervise staff, including recruitment, training, scheduling and performance evaluation
• Maintain high customer service standards and handle feedback and complaints professionally
• Monitor inventory, procurement and stock control of food, beverages and supplies
• Develop and implement sales and marketing strategies to grow revenue
• Ensure compliance with health, safety and licensing regulations
• Prepare and manage budgets, financial reports and cost control measures
• Coordinate events, promotions and entertainment activities
• Maintain cleanliness, ambiance and overall club standards

Required profile

• Diploma in Hospitality Management or a related field
• 3-5 years of experience in hospitality, preferably in a club, bar or restaurant
• Proven supervisory or management experience
• Ability to work flexible hours, including evenings, weekends and public holidays

Required skills

• Leadership, team management and interpersonal skills
• Customer service and communication skills
• Financial management and budgeting skills
• Knowledge of health, safety and licensing regulations