Cluster Assistant Learning & Development Manager

About the role

A full-time, on-site Cluster Assistant Learning & Development Manager is needed in Nairobi, Kenya, to coordinate learning and development programmes across assigned properties. The role covers training needs analysis, training sessions, performance tracking, employee growth support and quality reporting, and works closely with the Cluster Director of People & Culture.

Key responsibilities

• Analyse training needs, create content and learning materials, and compile and update technical training manuals with the Cluster Director of People & Culture
• Implement learning and development policies, annual performance management cycles and individual development plans for all colleagues in the two hotels
• Compile course requirements, attendance and feedback, hotel inspection reports and monthly training, quality and business summary reports
• Coordinate and supervise internal technical training, train the trainers, select departmental trainers and run train-the-trainer programmes
• Run workshops, focus groups and e-learning, oversee property induction and onboarding, and follow up on external courses such as ACCOR Academy
• Track training needs from LQA audits, train operation teams on LQA standards, monitor guest feedback and staff performance, and coach managers and supervisors
• Drive engagement activities, champion the Fairmont service culture and implement the Fairmont and Accor Learning & Development standards

Required profile

• Degree or diploma in Human Resource Management or a related field
• 2-3 years' experience in L&D, HR or training coordination roles
• At least 1 year of operational leadership experience in the hospitality industry, with experience in 5-star hotels
• Proven track record designing, delivering and evaluating training programmes and developing L&D strategies
• Certification as a Trainer or equivalent, such as the AccorHotels Academie Trainer Pass Dimension certification
• Ability to lead and manage a team of departmental trainers and middle management