Communications Strategist

About the role

Crisis Action, an award-winning NGO protecting civilians from conflict, is looking for a Communications Strategist to raise its global profile, make sure its brand story is applied consistently and to drive fundraising. The role sits at the intersection of communications and fundraising, working with the Development Team and the CEO on donor-facing content, and leads organisational communications. It is based in Nairobi or Johannesburg, and applicants must hold existing right to work in Kenya or South Africa.

Key responsibilities

• Oversee and evolve a consistent brand strategy, visual and narrative identity, and brand guidelines, tone of voice and storytelling frameworks across external platforms
• Translate the organisation's coalition model into clear, compelling narratives that show impact
• Work with the Development Team and the CEO on donor-facing content such as pitch decks, proposals, reports, donor appeals and newsletters
• Design and deliver digital fundraising campaigns and create emotionally resonant storytelling and case studies
• Help position the leadership as thought leaders to donors and support donor events and briefings
• Oversee the content and tone of the website and digital channels, and optimise communications based on engagement and performance data
• Engage with the global team to surface stories and intelligence from the frontlines and turn them into timely, authentic external narratives

Required profile

• 6+ years of experience in brand, communications, fundraising or marketing roles
• Proven experience developing and managing brand identity and storytelling for mission-driven organisations
• Experience designing or managing fundraising campaigns and donor communications
• Strong writing skills and ability to work under pressure and meet deadlines
• Desirable: experience in the non-profit or advocacy sector, human rights, humanitarian or peacebuilding spaces, and familiarity with foundations, major donors and institutional fundraising

Required skills

• Digital communications, audience segmentation and campaign strategy
• Managing multiple priorities in a fast-paced, crisis-responsive environment
• Collaborating across teams and cultures with colleagues dispersed worldwide

What we offer

• Salary starting at USD 45,000 per annum
• 25 annual leave days (30 days after 3 years)
• Up to 6% pension contribution
• 3-month long service leave after 6 years and a sabbatical in year 10
• Annual inflationary increase and 2% salary increases in years 2, 4 and 8, subject to funds