Conference Coordinator & Membership Assistant

About the role

We are looking for an organized, proactive, and service‑oriented professional to coordinate conferences, workshops and member events while supporting our membership programme. The role ensures smooth event delivery, accurate member records and timely assistance for both current and prospective members.

Key responsibilities

• Plan, organise and execute conferences, workshops, meetings and other member‑focused events from inception to completion.
• Prepare event schedules, budgets, registration lists, invitations, agendas and supporting materials.
• Liaise with venues, suppliers, speakers, sponsors, exhibitors and other stakeholders.
• Manage participant registration, respond to enquiries and provide on‑site support during events.
• Assist with member recruitment, onboarding, renewals and retention activities.
• Maintain accurate membership records and keep the membership database up to date.
• Handle member enquiries, prepare communications, reports, presentations and meeting documents.
• Support committee and board meetings, including scheduling, documentation and follow‑up actions.
• Collect feedback and produce post‑event and membership reports.
• Perform general administrative duties as required.

Required profile

• Diploma or bachelor’s degree in Event Management, Business Administration, Communications, Hospitality, Marketing or a related field.
• Minimum two years of experience in event coordination, membership services, customer service or administration.
• Strong organisational abilities with the capacity to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills in English; knowledge of Kiswahili is a plus.
• Ability to work independently and collaboratively within a team.
• Willingness to work occasional evenings or weekends when events require it.

Required skills

• Proficiency in Microsoft Office.
• Proficiency in Google Workspace.
• Experience with CRM or membership‑management systems.