Country General Manager - Kenya

About the role

Dufry is looking for a Country General Manager for Kenya, responsible for the general management and commercial activities of its shops in the country. The role covers retail operations, people, finance and customer relations, with full P&L accountability, and sits in the Retail Operations department.

Key responsibilities

• Implement the commercial plan and define shop criteria such as layout, pricing, promotions and category selection, in line with the leading country's strategy
• Visit points of sale regularly, ensure shops follow legal and safety rules, and monitor reporting and stock counts
• Manage costs, budgets and monthly KPIs, income statement and balance sheet, including exchange rates
• Coordinate with airport and other authorities, the local partner and supply chain, and ensure smooth logistics and delivery
• Review staff performance, track FTE by department and promote Dufry as a brand with high customer service

Required profile

• Retail and/or customer service experience with at least 6 years at management level
• Knowledge of the retail or consumer goods industry
• Analytical, proactive and problem-solving, with strong leadership and delegation skills

Required skills

• Proficiency in MS Office