Customer Care & Farmer Relations Officer

About the role

The Customer Care & Farmer Relations Officer will serve as the primary point of contact for farmers supplying produce to Bahati Agroprocessors. The officer will address queries, resolve complaints, and implement strategies to retain farmers, while monitoring collection data to identify trends and provide actionable insights to improve business performance. The role demands meticulous attention to detail, strong analytical capabilities, and excellent communication to foster positive relationships. The position is based on‑site in Nakuru, Kenya, within an agro‑processing environment, and requires the ability to work both independently and collaboratively.

Key responsibilities

• Managing farmer relationships
• Handling queries and complaints
• Supporting farmer retention
• Analyzing farmer collection trends to provide business insights
• Ensuring accuracy in data handling
• Working independently and as part of a team

Required profile

• Strong problem‑solving and analytical skills
• Attention to detail and accuracy
• Good communication and collaboration skills
• Good problem‑solving skills and attention to detail