Customer Experience Attendant

About the role

The Customer Experience Attendant will be the first point of contact for members, guests and visitors at Limuru Country Club. You will provide courteous, professional front‑office service, handle enquiries, reservations and ensure a welcoming atmosphere.

Key responsibilities

• Welcome members, guests and visitors courteously and operate the reception desk as the primary customer contact.
• Answer, screen and direct telephone calls and respond to enquiries via phone, email and walk‑ins.
• Process table, facility and event reservations, record details accurately and coordinate with F&B, Golf, Gymkhana & Sports departments.
• Support member, guest and visitor registration, maintain accurate records and ensure access‑control procedures are followed.
• Receive, record and follow up routine member requests, liaise with relevant departments and provide status updates.
• Provide accurate information on club facilities, programmes and activities, and direct customers to appropriate sources when needed.
• Maintain a clean, organized reception area and ensure all customer‑service materials are readily available.
• Record customer feedback and service issues, support preparation of front‑office reports and uphold confidentiality standards.