Customer Management Professional – Service Contracts

About the role

Vestas is looking for a Customer Management Professional to join its Contract Management Department within the Service Business Unit. The role focuses on maintaining and expanding relationships with existing wind‑energy customers, ensuring contract renewals, and driving new service opportunities.

Key responsibilities

• Develop and maintain relationships with existing customers to secure service contract renewals.
• Define and execute a common customer relationship strategy together with the service operations team.
• Identify and pursue new business opportunities, including value‑added services and recapturing lost accounts.
• Prepare Time & Material quotations and support backlog growth.
• Assist the commercial department in negotiating new contracts, amendments, and service quotations.
• Answer contractual questions from customers, sales, and operations teams.
• Coordinate technical case resolution with the Technical Support Department.
• Monitor project bonuses and penalties, and prepare monthly wind‑farm customer reports.
• Ensure timely invoicing and follow‑up for invoice settlement.

Required profile

• Engineering or Business degree.
• Experience in contract management or related commercial functions.
• Fluent English communication skills.
• Strong teamwork, accountability, and self‑management.
• Leadership, problem‑solving, and ability to adapt to shifting priorities.
• Customer‑ and business‑oriented mindset with a willingness to learn.

Required skills

• ERP system usage for billing and contract tracking.

What we offer

• Opportunity to work in an international, fast‑growing team within the wind‑energy sector.
• Focus on personal and professional development.
• Competitive benefits and a dynamic work environment.