Customer Sales Representative

About the role

Wakulima Dairy is looking for a Customer Sales Representative reporting to the Regional Supervisor. The role ensures business growth and quality customer service in line with the company's values and objectives, through marketing and selling its products, achieving set targets, covering the market in the region and expanding it.

Key responsibilities

• Develop the best strategy to grow sales in the assigned region.
• Visit customers daily to confirm full product availability and increase sales.
• Negotiate greater visibility of the products across supermarkets.
• Manage customer relationships so goals are reached easily.
• Work with the distribution team to ensure effective distribution.
• Work with credit control to help collect debts.
• Recruit institutions, restaurants and hospitals.
• Ensure products are priced correctly to avoid over- and under-pricing by traders.
• Submit regular reports and sales documents on time.
• Monitor competitors' activities and report promptly.
• Resolve complaints from dissatisfied customers quickly.
• Define distributor territories clearly within the region.

Required profile

• Diploma in sales and marketing or a related business discipline.
• At least 2 years of experience in the FMCG industry.

Required skills

• Strong negotiation skills.
• Computer literacy.
• Excellent written and verbal communication, listening and critical reasoning.
• Interpersonal and leadership skills.
• Good report writing and presentation skills.

Candidates meeting these criteria should apply by 18 December 2024.