Customer Service Representative

About the role

We are a fast-growing supplement brand looking for our first dedicated Customer Service Representative. You will own the day-to-day support function, build the playbook and set the standards that will scale as the company expands.

Key responsibilities

• Manage daily customer service operations using Commslayer as the primary support platform.
• Resolve customer inquiries quickly and accurately, ensuring a high-quality experience.
• Identify recurring issues, report them and help implement root-cause solutions.
• Create documentation, macros and workflows that enable future team members to scale efficiently.
• Recruit, train and eventually lead a growing customer service team.

Required profile

• Minimum 1 year of e‑commerce customer service experience.
• Familiarity with the Commslayer platform (preferred).
• Proven ability to resolve issues efficiently, not just politely.
• Comfort setting firm boundaries with customers when necessary.
• Strong interest in progressing to a management role and building a team.
• Available to start immediately.

Required skills

• Commslayer

What we offer

• Clear career path to Head of Customer Service as the function expands.
• Opportunity to shape the customer service function from the ground up.
• Participation in a brand projected to reach eight‑figure revenue this year.