Customer Service Representative
Solvo Global Careers · Comté de Nairobi
Job description
About the role
Do you have excellent written English and a passion for customer service? We’re looking for professionals to support customers in the home décor and retail industry. This role is primarily chat‑based, with occasional calls.
Key responsibilities
- Assist customers primarily through chat, with email support and occasional calls.
- Answer questions about products, orders, deliveries, returns, and accounts.
- Resolve customer concerns professionally.
- Process returns and replacements and maintain accurate records.
Required profile
- Excellent written and spoken English.
- Strong communication, active listening, and problem‑solving skills.
- High school diploma or equivalent.
- At least one year of customer service experience preferred.
- Ability to multitask and use multiple computer systems.
- Availability to work on‑site, including weekends and holidays.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Kenya.
Salary: Customer Service Representative Based on 21 job offers in KenyaSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 12 hours ago
Expires 1 month from now
12 views · 1 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Solvo Global Careers
Comté de Nairobi
Related job offers
-
Service Operations Associate – Customer Support
Solvo Global Careers Comté de Nairobi -
Customer Support Representative – Live Chat
Solvo Global Comté de Nairobi -
Customer Service Representative – Nairobi
Solvo Global Careers Comté de Nairobi -
Call Centre Agent – Customer Service
Yellow Pages Kenya Nairobi -
Customer Service Officer
Mabati Rolling Mills Ltd Athi River