Customer Service Representative – Luxury Brand

About the role

Oasis Outsourcing is seeking a Customer Experience Associate for a leading luxury home‑furnishings brand. The role is based in Nairobi’s Westlands district and focuses on delivering premium, personalized service to high‑net‑worth clients.

Key responsibilities

• Represent the RH brand with polished communication and a strong personal presence.
• Engage customers to understand their needs and connect them with the appropriate specialists.
• Collaborate with cross‑functional teams to exceed customer expectations.
• Maintain deep knowledge of RH products, services, and interior‑design offerings.
• Build and nurture long‑term relationships with customers and prospects.
• Educate and qualify customers on interior‑design services and resolve inquiries with professionalism and empathy.

Required profile

• Minimum of 1 year of customer‑service experience.
• Experience in luxury retail, high‑end furniture, or interior design is highly preferred.
• Strong interpersonal, analytical, and problem‑solving abilities.
• Excellent verbal and written communication skills.
• Ability to work evenings, weekends, and holidays as needed.

Required skills

• Proficiency with Mac OS and iOS devices.
• Microsoft Office suite.
• Salesforce CRM.
• Google Workspace.