Customer Success Executive – Consultative Sales

About the role

We are looking for dynamic Customer Success Executives to join our high‑performing sales team in Nairobi. The role focuses on consultative selling of our solution portfolio to public, private and not‑for‑profit clients, helping them solve complex business challenges.

Key responsibilities

• Identify, prospect and qualify new business opportunities across assigned public and private sector territories.
• Conduct in‑depth needs analysis with clients, understand strategic objectives and propose tailored solutions.
• Build and nurture long‑term relationships with C‑level executives, procurement officers and project managers.
• Navigate government procurement processes, tender submissions and corporate RFP cycles.
• Utilise CRM tools (Salesforce, HubSpot) to manage pipeline, track interactions and forecast sales.
• Collaborate with digital sales assistants to run lead‑generation campaigns and personalize communications.
• Stay updated on industry trends, regulatory changes and competitor offerings.

Required profile

• Bachelor’s degree in Economics, Statistics, Finance, Accounting or a related field.
• Minimum 2 years of proven B2B consultative sales experience, preferably selling solutions to public, private and non‑profit clients.
• Strong understanding of data analytics principles and their business applications.
• Sales certifications are a plus.

Required skills

• Proficiency with CRM platforms such as Salesforce and HubSpot.
• Data analytics.
• Consultative selling techniques.