Customer Support Intern – Regional Service Centers

About the role

The Customer Support Intern will work at the Regional Service Centre in Nairobi, acting as the first point of contact for customers needing after‑sales assistance such as product repairs and replacements.

Key responsibilities

• Receive walk‑in customers, register repair/replacement requests and conduct initial troubleshooting before handing units to technicians.
• Process faulty units from feeder shops, tag and transfer them for technical assessment, and coordinate dispatch of repaired units back to shops.
• Maintain accurate records of all unit movements and customer interactions in the CRM and after‑sales systems.
• Communicate service procedures, timelines and warranty information to customers and provide updates on case progress.

Required profile

• Bachelor’s degree in a relevant discipline.
• 1–2 years of experience in customer service, after‑sales or service‑centre operations.
• Experience handling walk‑in customers in a repair environment is an advantage.
• Ability to coordinate with cross‑functional teams to meet service targets.

Required skills

• Basic technical knowledge of electrical, electronic and solar products.
• Ability to perform basic troubleshooting and initial product screening.