Director of Operations / Chief of Staff (Virtual)

About the role

The Director of Operations (Chief of Staff) will act as the CEO’s strategic right‑hand, driving operational excellence and scaling the brokerage business. Working virtually, you will redesign processes, implement AI‑driven solutions, and ensure the organization runs efficiently as it grows.

Key responsibilities

• Own end‑to‑end business operations and serve as chief of staff to the CEO (≈60% execution, 40% strategic coordination).
• Redesign legacy processes, eliminate complexity, and adopt AI‑native solutions.
• Run the company’s operating rhythm: weekly syncs, monthly reviews, internal communications, and quarterly/annual planning.
• Prioritize CEO’s time, ensure decisions are made and followed through, and represent leadership in meetings when needed.
• Manage people operations including onboarding, off‑boarding, compensation cycles, and employee experience.
• Implement and maintain database systems for sellers, buyers, lead generation, and back‑office support.
• Design, build, and deploy custom AI workflows using platforms such as Claude and Google Gemini.

Required profile

• Strong process orientation with a keen eye for detail.
• Excellent communication and partnership‑building abilities.
• Coachable mindset and willingness to apply feedback quickly.
• Growth mindset with capacity to scale responsibilities as the company expands.

Required skills

• AI implementation and workflow automation.
• Database architecture and management.
• Experience with AI platforms (e.g., Claude, Google Gemini).

What we offer

• Opportunity to shape a fast‑growing brokerage from the ground up.
• Virtual work environment with high autonomy.
• Strategic partnership with the CEO and senior leadership.