Entry-Level Psychosocial Counsellor

About the role

RefuSHE Kenya is hiring an entry-level Psychosocial Counsellor in Nairobi for its four-year Angaza program, which supports young refugee and host-community women aged 18-35 in economic and financial inclusion. The counsellor delivers the psychosocial support part of the program's entrepreneurship readiness model, helping women build mental wellbeing, confidence and resilience alongside training and business activities. The role sits under the Mental Health department, supervised by the Protection Lead.

Key responsibilities

• Give individual and group counselling focused on trauma, stress, anxiety and adjustment to displacement
• Screen participants at intake and flag those needing closer follow-up
• Manage a caseload with care plans, follow-up schedules and confidential case notes
• Respond to crises and follow the program's referral and escalation procedures
• Run psychoeducation sessions on the science of trauma, resilience, stress management and wellbeing
• Support peer-support groups and safe spaces, and help build soft skills such as self-awareness, communication and self-advocacy
• Train, mentor and supervise community para-counsellors, holding regular case reviews and debriefs
• Refer participants to specialist services (GBV response, legal aid, health, psychiatric care) and follow up on referrals
• Hold sessions with families and communities, and run wellbeing and agency assessments
• Keep accurate, confidential records, share anonymised data with the MEAL team, write monthly reports and apply safeguarding and PSEA policies

Required profile

• Diploma in Counselling Studies or Social Work and Community Development (KNEC); degree desirable
• Registered member of the Kenya Counselling and Psychological Association (KCPA)
• 1-2 years of relevant experience, preferably in a nonprofit setting
• Excellent command of English and Kiswahili
• Trained in trauma-informed care and psychological first aid
• Knowledge of safeguarding, child protection, GBV case management and referral pathways in Kenya

Required skills

• Experience running group sessions and psychoeducation for adults
• Experience training or supervising para-counsellors or community health volunteers
• Familiarity with mental health screening and assessment tools
• Good record-keeping and basic computer skills (MS Office, Word, Excel)