Executive Assistant Manager - Hotel Operations

About the role

Brites Management Services is hiring a full-time Executive Assistant Manager for its hotel business, based at Thika Road. The role supports the General Manager in overseeing daily hotel operations, coordinates Heads of Department, manages high-volume events and conferences, and acts as the senior operational lead in the General Manager's absence.

Key responsibilities

• Support the General Manager in overseeing daily operations and coordinate Front Office, Housekeeping, F&B, Banqueting and other departments
• Identify operational gaps and implement improvements to efficiency, service delivery and guest satisfaction
• Act as senior operational lead in the absence of the General Manager
• Work with Heads of Department, hold regular operational meetings and escalate major issues to senior management
• Coordinate conferences, meetings, banquets, weddings and other high-volume events, monitoring execution, staffing and service quality
• Maintain high guest service standards, handle escalated complaints and monitor guest feedback
• Lead and support departmental teams, help with staff development and performance management, and ensure staffing readiness during peak periods
• Review operational reports, monitor basic costs and support budget implementation

Required profile

• Diploma or degree in Hospitality Management, Hotel Management or a related field
• 5-8 years of progressive experience in hotel operations, including management responsibility
• Proven experience coordinating multiple departments and Heads of Department
• Demonstrated experience managing high-volume conferences, events or functions

Required skills

• Strong knowledge of Front Office, Housekeeping, Food & Beverage, Banqueting and hotel operations
• Knowledge of hotel management systems, operational reporting and basic cost control is an added advantage

Candidates apply by sending their CV to the company's recruitment team; interviews are held on a rolling basis until the position is filled.