Executive Receptionist

About the role

A leading financial institution in Kenya, operating in the banking sector, is strengthening its executive office operations through the appointment of an Executive Receptionist. The role reports to the Assistant Manager of the Executive Department and acts as the main point of contact for senior executives, directors, regulators, customers and other high-profile stakeholders, supporting meetings, appointments, visitor management, correspondence and official engagements.

Key responsibilities

• Manage the executive office reception area so it remains professional, organised and welcoming, and act as reliever for other reception areas
• Welcome guests, directors, regulators and customers; screen and direct visitors and manage visitor registration in line with security procedures
• Receive and route calls, take messages and escalate urgent matters; handle general correspondence
• Support appointments and meetings: coordinate visitor appointments, confirm meetings, prepare meeting rooms and help coordinate the executive's daily schedule
• Provide administrative support: photocopying, scanning, filing, document preparation, records keeping, meeting materials and travel arrangements
• Maintain strict confidentiality and comply with information security and data protection policies
• Provide courteous service to internal and external stakeholders and liaise with Security, Facilities, Administration and Executive Assistants

Required profile

• Degree or diploma in Front Office Operations, Hospitality Management, Business Administration, Customer Service or a related field
• At least 5 years' experience in reception, customer service or front-office administration, preferably in a bank or financial institution
• Good knowledge of office administration and customer service; additional training in customer service, office administration or telephone etiquette is an advantage
• Excellent communication, professionalism, discretion, attention to detail, organisation and time management, and the ability to stay calm under pressure

Required skills

• Proficiency in Microsoft Office applications and basic office systems
• Ability to interact confidently with senior executives and high-profile stakeholders