Freight Forwarding Implant (M/F) - Nairobi

About the role

AGL (Africa Global Logistics), a multimodal logistics operator (port, logistics, maritime and rail) now part of the MSC Group, is hiring a Freight Forwarding Operations Implant in Nairobi, Kenya. The implant acts as the on-site representative at the customer's premises, coordinating logistics operations, maintaining strong customer relationships and driving operational efficiency. The contract is fixed term and full time.

Key responsibilities

• Manage day-to-day logistics activities at the customer site for the Sea Export of their products, coordinating with transporters, warehouse and operations teams and AGL internal departments.
• Monitor shipment status and ensure adherence to agreed timelines and service levels.
• Handle documentation for outbound shipments, customs clearance and compliance where applicable.
• Act as the main point of contact for the customer, understand their requirements and give regular updates on status, delays and exceptions.
• Address customer queries, complaints and service issues promptly.
• Identify operational issues, initiate corrective actions, escalate critical issues to management and work with stakeholders to resolve delays and service failures.
• Ensure operations comply with regulatory requirements, follow internal SOPs, keep audit documentation and support continuous improvement.
• Prepare daily, weekly and monthly operational reports, track KPIs such as delivery timelines, turnaround time and service levels, and highlight risks and bottlenecks.

Required profile

• Bachelor's degree in Logistics, Supply Chain, Business Administration or a related field.
• 2 years of experience in logistics, freight forwarding and supply chain operations.
• Experience in customer-facing or implant roles is an advantage.
• Knowledge of customs procedures and regulatory requirements is preferred.