Front Office Receptionist / Administrator

About the role

We are seeking a Front Office Receptionist/Administrator to oversee daily operations at our multiple branch locations. The role combines customer‑facing duties with administrative support, ensuring smooth student enrollment and branch performance.

Key responsibilities

• Enroll and onboard new students, providing information on available programs.
• Conduct telemarketing and follow‑up calls using the CRM system.
• Support fee collection, monitor outstanding payments and coordinate follow‑up.
• Assist with examination management and related administrative tasks.
• Deliver excellent customer service and respond promptly to student inquiries.
• Oversee day‑to‑day branch operations and administrative activities.
• Supervise and coordinate branch staff, ensuring effective teamwork.
• Lead direct‑marketing initiatives to drive enrollment and branch growth.
• Maintain accurate student and branch records.
• Perform any other duties assigned by management.

Required profile

• Certificate or Diploma in Business Administration, Marketing, Customer Service or a related field.
• 3–5 years of experience in front‑office administration, branch operations, customer service or sales.
• Strong communication, interpersonal and organisational abilities.
• Experience with student enrollment, telemarketing, fee collection or branch administration is an advantage.
• Ability to work independently, manage multiple tasks and supervise staff.

Required skills

• Proficiency with CRM systems.
• Basic computer applications (e.g., word processing, spreadsheets).