FX Sales Manager – Nairobi, Kenya

About the role

The Bank is seeking an experienced manager to lead its foreign exchange (FX) sales function in Nairobi. The role will drive the implementation of the FX sales strategy, align with treasury objectives, and contribute to overall business growth.

Key responsibilities

• Develop and implement the Bank’s FX sales strategy in line with the Treasury strategy and overall business plan.
• Deliver approved FX income, transaction volume, customer acquisition and profitability targets.
• Grow the Bank’s share of FX business across retail, MSME, commercial, corporate, institutional, diaspora and high‑net‑worth segments.
• Identify and acquire new customers with regular foreign currency requirements, including importers, exporters, NGOs, schools, hospitals, manufacturers, travel and hospitality firms, professional services and diaspora‑related clients.
• Increase active FX customers, improve retention, transaction frequency and wallet share; reactivate dormant accounts.
• Work with the Head of Treasury to set branch, segment and individual FX sales targets and monitor performance against budget.
• Maintain a structured, bank‑wide lead generation and conversion process, including an accurate FX sales database and active pipeline.
• Collaborate with Marketing, Branch Banking, Business Banking, Corporate Banking, Institutional Banking, Trade Finance and Diaspora Banking to design targeted FX campaigns.
• Develop and maintain strong relationships with existing and prospective FX customers, conducting regular calls, virtual meetings and site visits.

Required profile

Required skills