General Manager – 182‑Bed Independent Hotel

About the role

The General Manager will provide overall leadership for The Luke Hotel, a 182‑bed independent mid‑scale property in Westlands, Nairobi. Reporting to the ownership board, the GM translates the approved business plan into strong operational, financial and people performance across all divisions.

Key responsibilities

• Lead execution of the hotel’s annual business plan, budgets, operating standards and strategic priorities.
• Direct and hold accountable all Heads of Department, ensuring clear targets, reporting and performance follow‑up.
• Own the overall guest experience and service standards across rooms, food & beverage, conferences, recreation and support functions.
• Drive revenue growth, profitability, occupancy, conference business and cost discipline together with Sales, Finance and operational HODs.
• Review management accounts, departmental budgets, forecasts, payroll, expenditure, procurement and capital requirements.
• Ensure strong internal controls, revenue assurance, credit control, purchasing discipline and proper use of hotel assets.
• Lead workforce planning, recruitment of senior leaders, performance management, succession planning and management development.
• Maintain compliance with statutory, licensing, health and safety, food safety, labour, security and other operational requirements.
• Oversee procurement, stores and supplier performance at executive level, ensuring transparent purchasing and value for money.
• Chair management/HOD meetings and translate decisions into measurable actions and deadlines.
• Maintain effective relationships with owners, key corporate clients, suppliers, regulators and other stakeholders.
• Lead crisis management, business continuity and major guest/operational incident response.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration or a related field; postgraduate management qualification is an advantage.
• 8–10+ years of progressive hotel management experience, including substantial senior leadership responsibility.
• Proven ability to manage multiple hotel departments and drive financial performance.

Required skills