Global IT Assistant (Remote/Full-time)

About the role

The IT Assistant will coordinate day‑to‑day IT support requests from staff and affiliates, ensuring issues are logged, triaged, and resolved or escalated within agreed timelines. This remote position serves as the first point of contact for IT‑related queries and helps maintain accurate documentation of tickets, invoices, licenses, and vendor contracts.

Key responsibilities

• Log, triage, and follow up on IT support tickets, ensuring resolution according to priority and timelines defined by the Digital Team.
• Upload IT‑related invoices into the finance/accounting system and track their status through to payment.
• Coordinate with vendors to resolve invoice discrepancies or missing documentation.
• Track software requests end‑to‑end: submission, approval, license procurement, and provisioning to end users.
• Maintain an up‑to‑date inventory of software licenses, renewals, and IT equipment.
• Support IT account setup and access as part of staff onboarding and offboarding.
• Prepare periodic status reports on open tickets, pending invoices, and software requests for the Digital Team.

Required profile

• Positive, friendly, and collaborative attitude.
• Basic understanding of IT support processes, ticketing systems, and software licensing.
• Strong organizational skills and attention to detail, especially for invoice and documentation tracking.
• Effective communication with cross‑functional teams, vendors, and stakeholders.
• Ability to prioritize and follow up on multiple requests simultaneously.
• Fluent in English; conversational Spanish is desirable.
• At least one year of experience in a similar role.

Required skills

• Proficiency with Excel.
• Experience using ticketing or invoicing systems.