Guest Relations & Property Coordinator – Serviced Apartments, Mombasa

About the role

A well-established serviced apartments operator in Nyali, Mombasa, is looking for a results-driven Guest Relations and Property Coordinator to lead daily operations, optimise revenue and strengthen the property's online presence. The role suits a proactive, commercially minded hospitality professional with hands-on experience in operations supervision, OTA management and guest service.

Key responsibilities

• Oversee day-to-day serviced apartment operations from check-in to checkout.
• Supervise housekeeping and caretaker teams, maintaining high standards of cleanliness, hygiene, maintenance and property presentation.
• Manage guest relations, handle complaints professionally and resolve operational issues quickly.
• Manage apartment inventory, availability and pricing across travel platforms to maximise occupancy and revenue.
• Monitor market trends, demand patterns and competitor pricing, applying data-driven pricing and revenue optimisation.
• Oversee the digital presence: travel platform listings, social media and online guest reviews.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations and management reports.

Required profile

• Degree or diploma in Hospitality Management, Property Management, Marketing or a related field.
• Prior experience in serviced apartments, hospitality operations or a similar supervisory role.
• Strong background in guest services, operations supervision and team leadership.

Required skills

• Property Management Systems (PMS); experience with multiple systems is an advantage.
• OTA management and revenue optimisation.

Candidates apply through the recruitment agency, which states it cannot reply to every application and advises candidates to check back after two weeks if they have not heard back.