Head of Collection Logbook Loans

About the role

We are looking for an experienced and results‑driven Head of Collections – Logbook Loans to lead the management and recovery of our logbook loan portfolio. The role focuses on reducing Portfolio at Risk (PAR), improving collections performance across all branches, and ensuring compliance with Kenyan lending regulations.

Key responsibilities

• Lead collections and recovery strategy for the Logbook Loan portfolio, setting targets and holding branches accountable.
• Drive reduction of PAR, arrears and non‑performing loans, especially accounts past 30 days.
• Lead recovery of high‑value accounts through negotiations, field visits and structured repayment plans.
• Oversee vehicle tracing, repossession, valuation, auction and disposal of recovered vehicles.
• Coordinate auctioneers, recovery agents, trackers, investigators and other external partners.
• Review delinquency trends and provide regular collections, PAR and recovery reports.
• Ensure all recovery activities comply with company policy and Kenyan laws.

Required profile

• Bachelor’s degree in Business Administration, Economics, Credit Management or Banking.
• Professional certification in Credit Management, Risk Management, Finance or Debt Recovery is an advantage.
• Minimum 5 years’ experience in collections, credit recovery or debt management, with at least 3 years in a managerial role.
• Proven experience managing logbook loans or other vehicle‑secured lending portfolios.
• Strong understanding of secured lending, credit risk, collections and recovery processes.

Required skills

• Strong leadership, negotiation and team management abilities.
• Analytical, reporting and problem‑solving capabilities.
• High integrity, professional judgement and ability to work under pressure.
• Good understanding of PAR management, recovery rates and collections KPIs.