Head of Meetings, Events & Conferences

About the role

KOFISI is Africa's leading provider of luxury, hospitality-led workspaces, with centers in Nairobi, Dar es Salaam, Lagos and Casablanca, and is expanding to Cairo and Kigali. It is growing its meetings and events business and wants to turn its centers into seven-day-a-week destinations. The Head of Meetings, Events & Conferences in Nairobi will set the strategy and lead its delivery hands-on, building a model that will become the standard for all KOFISI centers.

Key responsibilities

• Set the strategy: map competitors, segment clients and define products, pricing and packages for each space and segment.
• Grow the market: partner with event companies, agencies, destination management companies, hotels and conference venues, and explore online distribution and new booking channels.
• Sell the experience: use site visits, open houses, showcase events and video, and shape food and beverage and evening and weekend programmes.
• Grow with members: work with the membership team on rewards and referrals, and support the member events programme.
• Own the client journey: assign a named client owner, set delivery standards with operations and food and beverage teams, and lead flagship events in person.
• Build the engine: work with the Meetings & Events Concierge, lead the rollout of the new website, online booking, menus and digital contracts, and put data and reporting at the heart of the business.
• Lead, coach and grow the team, then turn the Nairobi model into a playbook for Dar es Salaam, Lagos, Casablanca, Cairo and Kigali.

Required profile

• Proven track record of building and growing a meetings, events or conference business in a hotel, venue, workspace or events company.
• Commercially sharp: understands pricing, packaging, yield and margin.
• Sophisticated marketer with a network of event organisers, agencies, corporate buyers and venue partners, ready to travel across Africa and the Middle East.
• Digital fluency with modern booking, CRM and payment systems.
• A degree or diploma in hospitality, events, marketing or business is welcome; a track record matters more.