Hotel Reservation Specialist

About the role

We are seeking a detail‑oriented Hotel Reservation Specialist to manage hotel bookings and support our travel operations. You will ensure accurate reservation records, coordinate with hotel partners and facilitate smooth travel arrangements for both individual and group trips.

Key responsibilities

• Manage the full hotel reservation process, including inquiries, bookings, confirmations, modifications, and cancellations.
• Maintain accurate reservation records and provide timely updates.
• Monitor hotel room availability and pricing.
• Coordinate with hotel partners to resolve allocation issues, overbooking and other reservation‑related challenges.
• Collaborate with travel and administration departments to support hotel arrangements for individual and group travel.

Required profile

• Proficient in using major hotel reservation systems and OTA platforms such as Booking.com and Expedia.
• Familiar with hotel reservation workflows and booking procedures.
• Strong communication, coordination and cost‑control abilities.
• Detail‑oriented, patient and able to work under pressure.
• Capable of handling unexpected booking modifications and cancellations.
• Willing to follow company work assignments.

Required skills

• Major hotel reservation systems
• OTA platforms (Booking.com, Expedia)
• B2B booking channels