HUB Coordinator – Global Admin Hub Lead

About the role

The HUB Coordinator will lead the establishment, development and daily operations of Welthungerhilfe’s Global Admin HUB in Nairobi. This position is part of the ZAMI initiative, which aims to increase process efficiency and compliance through standardisation and digitalisation of administrative processes.

Key responsibilities

• Build, lead and continuously develop the Global Admin HUB and its team in Nairobi.
• Recruit, onboard and train HUB team members in coordination with the Head Office.
• Manage day‑to‑day operations, providing supervision, guidance and support to staff.
• Ensure timely, efficient and high‑quality service delivery according to Service Level Agreements.
• Act as the main liaison between the HUB, Country Offices and Head Office, coordinating communication and alignment.
• Drive compliance, quality assurance and continuous improvement of HUB processes, supporting WHH’s digital transformation.

Required profile

• University or technical college degree in a relevant field.
• 2–5 years of relevant professional experience, preferably in the Global South.
• Strong leadership and people‑management abilities with experience guiding diverse teams.
• Excellent organisational and coordination skills, able to manage multiple stakeholders.
• Collaborative, solution‑oriented working style with sound decision‑making.
• Strong intercultural communication and negotiation skills.
• Good command of English; additional language such as French or Arabic is a plus.

What we offer

• Fair and transparent remuneration based on a salary scale.
• Commitment to employee well‑being, safety and health.
• Modern, agile work environment that embraces digitalisation and innovation.
• Opportunities for personal and professional growth through learning and development programmes.
• Inclusive, diverse team focused on making a global impact.