HUB Coordinator – Global Admin Hub Lead

About the role

Lead the establishment, development and day‑to‑day operations of Welthungerhilfe’s Global Admin HUB in Nairobi. The HUB is a core component of the ZAMI initiative, aiming to increase process efficiency and compliance through standardisation, digitalisation and bundling of administrative processes.

Key responsibilities

• Build, lead and continuously develop the Global Admin HUB and its team in Nairobi.
• Lead recruitment, onboarding and training of HUB team members in coordination with Head Office.
• Manage day‑to‑day operations, providing supervision, guidance and support to teams.
• Ensure timely, efficient and high‑quality service delivery in line with Service Level Agreements.
• Support the phased transition and integration of operational processes and systems into the HUB.
• Act as liaison between the HUB, Country Offices and Head Office to ensure effective communication and alignment.
• Coordinate resolution of operational issues together with HUB teams and country stakeholders.
• Ensure compliance and quality assurance across HUB‑managed processes, meeting internal controls and audit requirements.
• Drive continuous improvement and adapt processes in line with WHH’s digital transformation.
• Contribute to the ZAMI Core Team, identifying risks, sharing lessons learned and supporting implementation.

Required profile

• University or technical college degree in a relevant field.
• 2–5 years relevant professional experience, preferably in the Global South.
• Experience coordinating and organising operational processes; financial processing of projects is a plus.
• Strong leadership and people‑management skills with ability to develop a diverse team.
• Excellent organisational, coordination and stakeholder‑management abilities.
• Collaborative, solution‑oriented working style with sound decision‑making.
• Strong intercultural communication and negotiation skills.
• Fluent English; additional language such as French or Arabic is advantageous.
• Interest in data‑informed approaches and willingness to develop related skills.

What we offer

• Fair and transparent remuneration based on a salary scale.
• Commitment to employee well‑being, safety, security and health.
• Modern, agile work environment that embraces digitalisation and innovation.
• Opportunities for personal and professional growth through learning and development.
• Joining a dedicated, diverse team passionate about creating a better world.