Human Resource Officer (HRO) - Hotel

About the role

BrighterMonday Consulting is recruiting a Human Resource Officer (HRO) in Tigoni, reporting to the Director. The role manages the hotel's HR function from scratch, covering policy development, recruitment, performance management and labour law compliance, while helping shape the organisation's people strategy and culture.

Key responsibilities

• Recruitment and onboarding: develop job descriptions with department heads, lead sourcing, interviewing and hiring, and run structured onboarding and induction programs.
• Employee relations and engagement: act as a point of contact for grievances and conflicts, promote an inclusive workplace, and design engagement and recognition programs.
• Performance management: implement a performance appraisal system, facilitate goal-setting, reviews and feedback, and support performance improvement plans.
• Training and development: conduct training needs analyses, build a basic training calendar (compliance, customer service, hygiene) and coordinate internal and external sessions.
• Compliance and records: ensure compliance with labour laws, health and safety regulations and hotel industry standards, keep confidential employee records, and manage contracts, warnings, disciplinary actions and exits.
• Payroll support and benefits: work with the finance/payroll team on accurate salary processing, maintain attendance, leave and overtime records, and implement staff benefits within budget.

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related field.
• 3+ years of HR experience, preferably in hospitality or the service industry.
• Strong knowledge of labour laws and HR best practices.
• Excellent interpersonal, communication and organisational skills; self-driven and resourceful in setting up new systems.

Required skills

• Experience with HR software/HRIS is an advantage.