Human Resource Officer

About the role

The Aga Khan Education Service, Kenya is looking for an organised, proactive and service‑oriented Human Resources Officer to join its Nairobi team. Reporting to the Head of HR, you will provide operational HR support across the employee lifecycle, ensuring compliance with Kenyan legislation and a positive employee experience.

Key responsibilities

• Manage employee relations, performance management cycles and improvement initiatives.
• Coordinate disciplinary, grievance and other ER processes in line with policies and employment laws.
• Oversee separations, conduct exit interviews and identify trends.
• Provide first‑line HR guidance to managers and staff on policies, procedures and statutory requirements.
• Ensure compliance with the Employment Act, Labour Relations Act, OSH Act, Data Protection Act and other regulations.
• Administer benefits including medical insurance, pension, Group Life Assurance, Group Personal Accident and Work Injury Benefits Act.
• Liaise with insurers, pension administrators and other external providers, monitoring service levels.
• Maintain expatriate documentation and monitor immigration compliance.
• Monitor attendance, absenteeism and leave records; prepare monthly HR reports.
• Support recruitment activities: vacancy coordination, advert preparation, interview scheduling, candidate communication and documentation.
• Conduct pre‑employment checks, reference verification and prepare offers, contracts and onboarding materials.
• Assist with learning and development programmes: planning, logistics, record‑keeping and evaluation.

Required profile

• Organised, proactive and service‑oriented attitude.
• Ability to provide first‑line HR guidance to managers and staff.
• Knowledge of Kenyan employment legislation (Employment Act, Labour Relations Act, OSH Act, Data Protection Act).
• Experience in administering benefits and managing HR processes.
• Strong communication and interpersonal skills.

Required skills